Posts Tagged ‘web2.0’

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Don Burke & Intellipedia

July 18, 2008

Speaker: Don Burke – CIA: Directorate of Science and Technology

Topic: Implementing Social Software in a Need-To-Know Culture

Summary:

I personally enjoyed learning about history from this CIA social media expert. Rightly so, many organizations build up scar tissue from rough experiences as they mature. New policies and safeguards are often put in place and they hinder collaboration across an organization. Social media offers a new opportunity to overcome scar tissue. Collaboration behind the firewall is possible for complex and adaptive organizations.

Don’s personal experience with social media stems from the implementation of Intellipedia. The site enables any user to contribute with all users able to see changes. In many ways it is an aggregator service for the organization. In addition users are asked to use attributable points of view instead of neutral points of view.

Intellipedia adheres to three core principles

  1. Work at broadest audience possible
  2. Think topically, not organizationally
  3. Replace existing business processes

Key Point

When implementing social media make sure you do it for yourself. By taking the time to make yourself more efficient you will better yourself and collaboration will be a by-product.

Resources:

YouTube: Did you know 2.0

www.shifthappens.wikispaces.com

Simple sabotage field manual written in 1944 (Yes, I found the real manual for you to reference)

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Talk about intelligence

June 11, 2008

A tip to Chris Hemrick for passing along more Intellipedia news.  According to this FWC.com article, the intelligence community is looking for ways (and to others) to further collaboration across the agencies even more that it does now.  Intellipedia has the users but the full power of it has yet to be realized.

About 70,000 users from the intelligence community, other federal agencies and local law enforcement, along with sponsored academics and experts, can search, add and edit entries in Intellipedia, a wiki for the intelligence community. It is the best known of ODNI’s Web 2.0 collaboration tools…

…“There [are] a lot of awesome topics, but many of them are kind of neutral,” said Chris Rasmussen, a social-software knowledge manager and trainer at the National Geospatial-Intelligence Agency. Rasmussen also promotes social-software use in the intelligence community at large.

“People haven’t really got to the real hard part,” Rasmussen said. The hard part is creating finished intelligence products that are authored collaboratively on the wiki. That is a greater challenge than simply posting individual agencies’ intelligence reports.

Rasmussen says it’s about changing the culture.  So true. Intellipedia has made leaps and bounds when it comes to  sharing information but there is more to be done to address the people side, to help drive awareness, adoption and ultimately ownership of the tools across agencies.

It’s about recognizing social media as a new way of working by harnessing the collective knowledge of others to benefit all.  And those others are likely to be people you don’t even know but can fill in gaps that your circle can’t quite tackle.  Sure, it is uncomfortable to let the masses come in and edit your work but it’s a good thing.

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Leveraging social media for collaboration

June 10, 2008

The Social Media for Government Conference is now just over a month away and things are heating up, literally and figuratively. Hopefully the weather won’t be as sweltering as has been in the northeast lately.

To help get us excited about social media’s potential, I wanted to point to three articles that highlight how government is using social media to enhance collaboration. You here often how government is working in silos. Social media is breaking down the silos, propelling government to actually share information, not only within agencies but with other agencies. More telling is that the intelligence community has been the leader in social media adoption.

These are courtesy of our friends at Federal Computer Week:

  • DIA Embraces Web 2.0 – The Defense Intelligence Agency took a cue from popular Web sites such as YouTube and Wikipedia when it built Web 2.0 tools to facilitate faster and better collaboration among its analysts.
  • CIA Works to Break Info-Sharing Barriers – The intelligence community established Intellipedia in April 2006. Since then it has grown to about 27,000 articles, more than 20,000 registered users and 152,000 active pages. The community also launched a version of Intellipedia for sensitive but unclassified information about a year ago. It is moving more slowly than the classified version, Dennehy said, but is starting to pick up. (Since this article, the number of users is now at approx 30,000)
  • TSA’s IdeaFactory – When the Transportation Security Administration decided to build a facility for employee forums, it didn’t search for a construction site or lease office space. Instead, it turned to online collaboration tools for its workforce dispersed at airports nationwide.

Where have you seen social media work for government? Many agencies have at least deployed RSS, some even podcasts. Over the next couple of weeks I’ll explore how social media is being used in the commerical and government sectors. We’ll get into the good, bad and the ugly.