Leveraging social media for collaboration

June 10, 2008

The Social Media for Government Conference is now just over a month away and things are heating up, literally and figuratively. Hopefully the weather won’t be as sweltering as has been in the northeast lately.

To help get us excited about social media’s potential, I wanted to point to three articles that highlight how government is using social media to enhance collaboration. You here often how government is working in silos. Social media is breaking down the silos, propelling government to actually share information, not only within agencies but with other agencies. More telling is that the intelligence community has been the leader in social media adoption.

These are courtesy of our friends at Federal Computer Week:

  • DIA Embraces Web 2.0 – The Defense Intelligence Agency took a cue from popular Web sites such as YouTube and Wikipedia when it built Web 2.0 tools to facilitate faster and better collaboration among its analysts.
  • CIA Works to Break Info-Sharing Barriers – The intelligence community established Intellipedia in April 2006. Since then it has grown to about 27,000 articles, more than 20,000 registered users and 152,000 active pages. The community also launched a version of Intellipedia for sensitive but unclassified information about a year ago. It is moving more slowly than the classified version, Dennehy said, but is starting to pick up. (Since this article, the number of users is now at approx 30,000)
  • TSA’s IdeaFactory – When the Transportation Security Administration decided to build a facility for employee forums, it didn’t search for a construction site or lease office space. Instead, it turned to online collaboration tools for its workforce dispersed at airports nationwide.

Where have you seen social media work for government? Many agencies have at least deployed RSS, some even podcasts. Over the next couple of weeks I’ll explore how social media is being used in the commerical and government sectors. We’ll get into the good, bad and the ugly.


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